Shipping & Delivery
Do you ship internationally?
Yes. PartsMove ships construction machinery parts worldwide.
How long does delivery take?
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In-stock items: 3–5 business days.
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Special orders or large shipments: 2–4 weeks.
You will receive a tracking number once your order is shipped.
What shipping methods are available?
We offer air, sea, and land transport depending on order size, destination, and customer preference.
Payments
What payment methods do you accept?
We accept bank transfers (T/T), PayPal, and other secure international payment methods.
Can I negotiate payment terms for large or recurring orders?
Yes. For bulk orders or long-term partnerships, we can discuss customized payment terms.
Returns & Warranty
Do you accept returns?
Yes, returns are accepted within 14 days of delivery for defective or incorrect items. Please contact service@partsmove.com before returning.
Do your products come with a warranty?
All products have a limited manufacturer warranty against defects. Warranty duration depends on the product type.
Products & Brands
Which brands do you supply?
We supply parts for major construction machinery brands such as XCMG, Liugong, Shantui, Sany, SDLG, Komatsu, Caterpillar, and Volvo.
Are your parts genuine or aftermarket?
We provide genuine OEM parts as well as high-quality aftermarket alternatives, depending on customer requirements.
Part Identification & Support
How can I find the right part for my machine?
Provide your machine model, serial number, and part number (if available). Our technical team can help identify the correct part.
Can I become a distributor or partner?
Yes. Please contact service@partsmove.com with your company details and market coverage.
Couldn’t Find Your Answer?
If your question is not listed above, don’t worry — we’re here to help.
Please contact our support team at service@partsmove.com, and we’ll respond promptly.
Contact us